{"id":1913,"date":"2026-03-22T11:25:56","date_gmt":"2026-03-22T07:25:56","guid":{"rendered":"https:\/\/soterifashionhouse.com\/faq\/"},"modified":"2026-03-22T12:01:08","modified_gmt":"2026-03-22T08:01:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/soterifashionhouse.com\/ka\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_880620527\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-958508951\">\n\n\t<div id=\"col-4939578\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2822166436\" class=\"text\">\n\t\t\n<p style=\"text-transform: uppercase; letter-spacing: 5px; font-size: 13px; color: #b49664; margin-bottom: 15px;\">SOTERI FASHION HOUSE<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1924131162\" class=\"text\">\n\t\t\n<h1 style=\"font-size: 40px; font-weight: 400; letter-spacing: 6px; text-transform: uppercase; text-align: center; margin-bottom: 20px;\">FREQUENTLY ASKED QUESTIONS<\/h1>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2942148012\" class=\"text\">\n\t\t\n<p style=\"text-align: center; max-width: 550px; margin: 0 auto; line-height: 1.9; color: #777; font-size: 15px;\">Find answers to common questions about our made-to-measure garments, ordering process, shipping, and more.<\/p>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_880620527 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n  background-color: rgb(247, 245, 242);\n}\n@media (min-width:550px) {\n  #section_880620527 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_731430038\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1955806626\">\n\n\t<div id=\"col-680395816\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<style>\n.soteri-faq { max-width: 800px; margin: 0 auto; }\n.soteri-faq details { border-bottom: 1px solid #e5e0d8; }\n.soteri-faq details summary { padding: 22px 0; cursor: pointer; list-style: none; display: flex; justify-content: space-between; align-items: center; font-size: 14px; font-weight: 600; letter-spacing: 2.5px; text-transform: uppercase; color: #1e1e1e; font-family: soteri, sans-serif; }\n.soteri-faq details summary::-webkit-details-marker { display: none; }\n.soteri-faq details summary::after { content: \"+\"; font-size: 22px; font-weight: 300; color: #b49664; transition: transform 0.3s ease; }\n.soteri-faq details[open] summary::after { content: \"\\2212\"; }\n.soteri-faq details .faq-answer { padding: 0 0 25px 0; line-height: 1.9; color: #666; font-size: 15px; max-width: 700px; }\n.soteri-faq details summary:hover { color: #b49664; }\n<\/style>\n<div class=\"soteri-faq\">\n<details open>\n<summary>How does the made-to-measure process work?<\/summary>\n<div class=\"faq-answer\">Select your garment, choose your size based on our detailed size guide, and our skilled artisans at our Tbilisi Fashion House will handcraft your piece within 2\u20133 weeks. Your garment will be delivered to your door within 4 weeks.<\/div>\n<\/details>\n<details>\n<summary>How do I find my correct size?<\/summary>\n<div class=\"faq-answer\">We provide a comprehensive size guide for each garment. You can find it on every product page by clicking the \u201cSize Guide\u201d button. If you need additional help, contact us and we will guide you through the measurement process.<\/div>\n<\/details>\n<details>\n<summary>What materials do you use?<\/summary>\n<div class=\"faq-answer\">We use certified natural fabrics sourced from responsible suppliers. Our materials include premium wool (Super 120s and above), organic cotton, cashmere, and other high-quality natural fibers chosen for durability and full recyclability.<\/div>\n<\/details>\n<details>\n<summary>How long does production take?<\/summary>\n<div class=\"faq-answer\">Each garment is individually handcrafted at our Tbilisi Fashion House. Please allow 2\u20133 weeks for production. Your custom piece will be delivered within 4 weeks from the date of order, including shipping time.<\/div>\n<\/details>\n<details>\n<summary>Where do you ship to?<\/summary>\n<div class=\"faq-answer\">We ship worldwide. Shipping within Georgia is free. For Europe, standard shipping takes 5\u20137 business days after production. For the rest of the world, international shipping takes 7\u201314 business days after production.<\/div>\n<\/details>\n<details>\n<summary>Can I return a made-to-measure item?<\/summary>\n<div class=\"faq-answer\">Due to the custom nature of our garments, we cannot accept returns on made-to-measure items. However, we offer complimentary alterations within 14 days of delivery to ensure a perfect fit. For ready-to-wear items, returns are accepted within 14 days.<\/div>\n<\/details>\n<details>\n<summary>What if my garment does not fit correctly?<\/summary>\n<div class=\"faq-answer\">We offer complimentary alterations within 14 days of delivery. Please contact us to arrange an appointment at our Tbilisi Fashion House or to discuss remote alteration options.<\/div>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<div class=\"faq-answer\">Orders may be cancelled within 24 hours of placement. After this period, production may have already begun on your custom garment and cancellation may not be possible.<\/div>\n<\/details>\n<details>\n<summary>What payment methods do you accept?<\/summary>\n<div class=\"faq-answer\">We accept all major credit and debit cards, as well as online payment methods available at checkout. All transactions are processed securely.<\/div>\n<\/details>\n<details>\n<summary>How can I contact you?<\/summary>\n<div class=\"faq-answer\">You can reach us by email at <a href=\"mailto:soteri.clothing@gmail.com\" style=\"color:#b49664;\">soteri.clothing@gmail.com<\/a> or by phone\/WhatsApp at <a href=\"tel:+995597727700\" style=\"color:#b49664;\">+995 597 727 700<\/a>. Our office hours are Monday to Friday, 09:00 to 18:00 (Tbilisi time).<\/div>\n<\/details>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-680395816 > .col-inner {\n  margin: 0 auto;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_731430038 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n@media (min-width:550px) {\n  #section_731430038 {\n    padding-top: 70px;\n    padding-bottom: 70px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_749119995\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1408443806\">\n\n\t<div id=\"col-2005882916\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1959024288\" class=\"text\">\n\t\t\n<h3 style=\"font-size: 18px; font-weight: 400; letter-spacing: 4px; text-transform: uppercase; color: #fff; margin-bottom: 8px;\">STILL HAVE QUESTIONS?<\/h3>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-3177475596\" class=\"text\">\n\t\t\n<p style=\"text-align: center; color: #b49664; font-size: 13px; letter-spacing: 2px; text-transform: uppercase; margin-bottom: 20px;\">We are here to help<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2878528847\" class=\"text\">\n\t\t\n<p style=\"text-align: center; line-height: 2.2; color: #aaa; font-size: 15px;\">soteri.clothing@gmail.com<br>+995 597 727 700<\/p>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_749119995 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(30, 30, 30);\n}\n@media (min-width:550px) {\n  #section_749119995 {\n    padding-top: 60px;\n    padding-bottom: 60px;\n  }\n}\n<\/style>\n\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":45,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1913","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Soteri<\/title>\n<meta name=\"description\" content=\"Find answers about Soteri made-to-measure clothing, size guides, checkout confirmation, shipping, returns, and customer support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soterifashionhouse.com\/ka\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"ka_GE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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